Terms of service

Terms of Service

Last Updated: 22-08-2026

Welcome to ZEBA COUTURE. These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, and related services. By accessing our website or placing an order, you agree to be bound by these Terms.

Please read them carefully before using our website or purchasing any product. If you do not agree with these Terms, please do not use our website.

1. Account Terms

You may be required to provide certain information to create an account or place an order, including your name, email address, phone number, billing address, and shipping address.

You agree to provide accurate, current, and complete information and to update it when necessary.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account. Please notify us promptly if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate an account where we reasonably believe there has been misuse, fraudulent activity, violation of these Terms, or unlawful conduct, subject to applicable law.

2. Pricing and Payment

All product prices displayed on our website are listed in Indian Rupees (INR) unless otherwise stated.

Prices, offers, discounts, and promotions may change at any time without prior notice. However, changes will not affect an order that has already been accepted and confirmed, except where correction is required due to an obvious pricing or technical error.

Applicable taxes, shipping charges, or other fees will be displayed during checkout where applicable.

We may offer payment through third-party payment providers. By using a payment method, you agree to comply with the applicable terms of that payment provider.

We do not knowingly retain complete payment-card information when payment is processed through a third-party payment gateway.

If a payment is declined, reversed, disputed, or otherwise unsuccessful, we may cancel or place the relevant order on hold until the payment issue is resolved.

3. Product Descriptions and Availability

We make reasonable efforts to ensure that product names, descriptions, photographs, colors, sizes, measurements, materials, and other information displayed on our website are accurate.

However, actual colors may vary depending on your device or screen settings, and minor variations may occur due to manufacturing, fabric characteristics, lighting, embroidery, printing, or handcrafted details.

Product availability is subject to change without notice. We reserve the right to limit quantities or discontinue products at any time.

If an important product detail is unclear, customers are encouraged to contact [ZEBA COUTURE] before placing an order.

4. Order Placement and Acceptance

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation acknowledging that we received your request. An order is considered accepted only when we confirm acceptance or dispatch the relevant product, subject to applicable law.

We reserve the right to refuse or cancel an order in reasonable circumstances, including:

  • The product is unavailable.

  • There is an obvious pricing, description, or technical error.

  • Payment cannot be successfully verified.

  • We reasonably suspect fraudulent or unauthorized activity.

  • The order violates these Terms or applicable law.

  • Delivery to the provided address is not reasonably possible.

If we cancel an order after receiving payment, we will process the applicable refund in accordance with our refund policy and applicable law.

5. Shipping and Delivery

We aim to dispatch orders within [10-15] business days after successful payment and order confirmation, unless a different timeframe is stated on the product page or at checkout.

Estimated delivery times may vary depending on the customer's location, courier availability, weather, public holidays, operational disruptions, or other circumstances beyond our reasonable control.

Once an order has been handed over to the shipping carrier, delivery may be affected by circumstances outside our direct control. We will nevertheless make reasonable efforts to assist customers with delivery-related issues.

Customers are responsible for providing an accurate and complete delivery address and contact details. Additional charges or delays resulting from an incorrect or incomplete address may apply where permitted by law.

For further details, please refer to our Shipping Policy.

6. Returns, Exchanges, and Refunds

Returns, exchanges, cancellations, and refunds are subject to our [30 days].

Where eligible, customers must submit a return or refund request within [30 days] days of delivery and follow the applicable return procedure.

Products may need to meet certain conditions for return, such as being unused, unworn, unwashed, undamaged, and accompanied by original tags, packaging, or other required materials.

Certain products may be non-returnable or non-refundable where permitted by applicable law, including products that are customized, made-to-order, personalized, or otherwise identified as non-returnable before purchase.

Where a refund is approved, it will generally be processed using the original payment method or another legally permissible method. The time taken for the refund to appear in your account may depend on your bank or payment provider.

Nothing in this section is intended to restrict any consumer rights or remedies that cannot legally be excluded under applicable Indian law.

7. Prohibited Uses

You agree not to use our website or services to:

  • Violate any applicable law or regulation.

  • Commit fraud, deception, or other unlawful activity.

  • Attempt to gain unauthorized access to our website, systems, accounts, or data.

  • Interfere with the security, operation, or functionality of our website.

  • Upload or transmit malicious software, viruses, or harmful code.

  • Copy, reproduce, distribute, or commercially exploit our website content without authorization.

  • Misuse promotional offers, discounts, referral programs, or other benefits.

  • Impersonate another person or provide false information.

  • Collect or misuse personal information belonging to other customers.

  • Engage in activity that could harm [STORE NAME], its customers, employees, service providers, or reputation.

We reserve the right to restrict or terminate access to our website where permitted by law if prohibited activity is suspected.

8. Intellectual Property

Unless otherwise stated, all content on our website, including logos, brand names, product photographs, graphics, text, designs, videos, and other materials, belongs to or is licensed to ZEBA COUTURE.

You may use the website for personal, non-commercial shopping purposes. You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

9. Third-Party Services and Links

Our website may use or provide access to third-party services, including payment gateways, shipping providers, analytics services, social-media platforms, or other technology providers.

Third-party services may operate under their own terms and privacy policies. ZEBA COUTURE is not responsible for the independent policies, availability, or practices of third-party services to the extent permitted by law.

10. Disclaimer

We strive to keep our website accurate, secure, and available. However, to the maximum extent permitted by applicable law, we do not guarantee that the website will always operate without interruption, errors, defects, or delays.

Nothing in these Terms excludes or limits any warranty, consumer protection, or other legal right that cannot lawfully be excluded or limited under applicable Indian law.

11. Limitation of Liability

To the maximum extent permitted by applicable law, ZEBA COUTURE, its owners, employees, representatives, and service providers will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the website or purchase of products.

Where liability cannot legally be excluded, our liability will be limited to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude liability for matters that cannot legally be excluded or limited under Indian law, including rights and remedies available to consumers under applicable legislation.

12. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless [STORE NAME], its owners, employees, representatives, and service providers from claims, losses, liabilities, or reasonable expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another person's rights.

13. Governing Law and Indian Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer-protection rights or jurisdictional rules applicable to you, disputes arising from these Terms or your use of our website shall be subject to the jurisdiction of the competent courts at [CITY, STATE, INDIA].

Nothing in this section prevents a consumer from exercising any mandatory rights or remedies available under applicable Indian law.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, products, website, or applicable legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of our website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.

15. Contact Us

If you have questions about these Terms, an order, or any of our services, please contact us:

ZEBA COUTURE
Email: khanzeba0013@gmail.com
Phone: 9140898955
Business Address: K D A colony jajmau , kanpur
Customer Support Hours: 24 hrs

We aim to respond to customer inquiries within 2-3 business days.

Important: This is a practical, customer-friendly template for an Indian e-commerce store. Before publishing it, customize the return/refund rules, taxes, payment methods, shipping commitments, business details, and jurisdiction clause to match your actual operations and have an Indian legal professional review it for compliance with applicable consumer, e-commerce, privacy, and other laws.