Refund policy

Return and Refund Policy

Last Updated: 22-08-2026

At ZEBA COUTURE, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may be eligible for a return, exchange, or refund in accordance with the terms below.

1. Return Eligibility

To be eligible for a return, the product must generally:

  • Be unused, unworn, unwashed, and in its original condition.

  • Have all original tags, labels, packaging, and accessories attached, where applicable.

  • Be returned with the original order details or proof of purchase.

  • Not be damaged, altered, or used by the customer.

  • Meet all other conditions specified in this policy.

Certain products may have additional return requirements, which will be stated on the relevant product page.

2. Return Timeframe

Eligible return requests must be submitted within1-2 of the date of delivery.

To request a return, please contact us at khanzeba0013@gmail.com with your order number and the reason for the return.

Returns requested after the applicable timeframe may not be accepted unless required by applicable law.

3. How to Request a Return

To initiate a return:

  1. Contact us at khanzeba0013@gmail.com with your order number.

  2. Provide the reason for the return and any requested photographs or supporting information.

  3. Wait for confirmation and return instructions from our team.

  4. Ship the eligible product according to the instructions provided.

  5. Once we receive and inspect the returned product, we will notify you about the status of your return.

Please do not send products back without receiving return instructions from us first.

4. Refund Process and Timing

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the original payment method, unless otherwise agreed or required by applicable law.

Refunds will generally be processed within 30 dayd after the return has been approved.

Please note that the time taken for the refunded amount to appear in your account may depend on your bank, payment provider, or card issuer.

5. Exchanges

Where applicable, customers may request an exchange for an eligible product within 7 days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable option.

For size-related exchanges, customers should contact us at khanzeba0013@gmail.com before returning the product.

6. Damaged or Defective Products

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us at khanzeba0013@gmail.com within 7 days of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs/videos of the product

  • Photographs of the packaging, where relevant

After reviewing the issue, we may offer a replacement, exchange, repair, or refund, as appropriate.

If the product is confirmed to be damaged or defective before delivery or due to an error on our part, we will provide appropriate assistance in accordance with applicable law and our policy.

7. Non-Returnable Items

The following products may not be eligible for return or refund, except where required by applicable law:

  • Customized or personalized products

  • Made-to-order products

  • Products specifically altered according to customer measurements or requests

  • Products marked as final sale

  • Gift cards

  • Products that have been worn, washed, altered, damaged, or used

  • Products returned without original tags or packaging, where required

For clothing and fashion products, please carefully check the size chart and product details before placing your order.

8. Return Shipping Costs

Unless the return is due to a defective, damaged, incorrect, or wrongly shipped product, return shipping costs are generally the responsibility of the customer.

If the return is approved because of an error on our part or because the product arrived damaged or defective,ZEBA COUTURE may cover the applicable return shipping cost, subject to verification.

Any applicable shipping charges or deductions will be communicated to you before the refund is processed.

9. Refund Exceptions

A refund may be refused or adjusted if the returned product does not meet the eligibility requirements described in this policy, subject to applicable law.

We will communicate the reason for any rejected return or adjusted refund and, where appropriate, provide available options.

10. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

ZEBA COUTURE
Email: khanzeba0013@gmail.com
Phone/WhatsApp: 9140898955
Business Hours:24/7

We are committed to handling return and refund requests fairly and providing our customers with a smooth shopping experience.